Sunpark Solar Privacy Policy

This here’s the Privacy Policy for Sunpark Solar, a company that provides solar energy solutions in Australia (we also go by “Sunpark Solar,” “we,” or “us”). We’re talking about our Website sunparksolar.com.au (the “Website”). This privacy notice only applies to info we get from the Website. Please read through this carefully to understand how we handle your information and what we do with it. If you do not agree with our policies and practices, you choose not to use our Website. If you use or access our Website (sunparksolar.com.au), it shows that you agree to this policy and give your clear consent to all the terms mentioned here. We might change this policy, so keep an eye out for updates; if you keep using the Website after we’ve made changes, it means you’re cool with them.

Sunapark Solar understands that our staff/team and the individuals from the companies we work with want their privacy. We respect that and want to make sure we keep your personal information safe and don’t use it in the wrong way.

Information Collection, Use and Sharing

Personal data refers to any information that can be used to figure out who you are. This can include things like your name, email address, home address, phone number, birthday, or any other details we might need to provide a service you asked for through our websites. Basically, it’s any info that could be used to identify you. We take looking after this info seriously and only use it for what you’ve asked us to do.

We are the only ones who own the info we collect on this Website. We only get info that you willingly give us, like when you email us, fill out forms on the Website, or directly get in touch with us. We won’t sell this info to anyone. It’s all kept safe with us. Your privacy matters to us, and we take protecting your information seriously.

We will use the information you provide to respond to your inquiries and to address the reasons you reached out to us. Additionally, we may need to share your information in the following circumstances:

1. With our subsidiaries or affiliates: This means other companies related to us or under the same ownership.
2. With our contractors, service providers, and other third parties: These are the people who help us keep things running smoothly, like the folks in our dealer network.
3. Outside of our organisation to fulfil your requests: Sometimes, to meet your needs (for example, to get estimates or repair services from licensed installers), we may need to share your information with external parties.
4. With a buyer or successor in certain business events: If there’s a merger, sale, or transfer of Sunpark Solar’s assets (either partially or entirely), your personal information may be included as part of the transferred assets.
5. For purposes disclosed by us when you provide your information: If we tell you we’re going to use your information for something specific, we’ll stick to that.
6. To comply with legal obligations: This includes situations where we need to respond to court orders, legal processes, or government requests.
7. If necessary to protect rights, property, or safety: We may disclose information if we believe it’s needed to protect Sunpark Solar, our customers, or others from harm.

These are the situations where we might share your information. We take your privacy seriously and ensure that any sharing is done responsibly and under applicable laws and regulations.

Unless you tell us otherwise, we might send you emails in the future to let you know about special offers, new products or services, or updates to this privacy policy.

You are free to explore our website without revealing your identity unless you are a licensed visitor. Occasionally, we may request personal information. Providing this information is optional, but conducting business with us through the website may be necessary. We utilize this information to customize certain sections of our website. Additionally, we may use it to inform you about products and services that could benefit your business.

Some web pages on our website need a username and password for access. Your use of those pages and any downloadable content might be covered by a written agreement between you and Sunpark Solar. Unless you ask us to delete your personal data, we might keep it according to the law. 

This could be to… 

(i) Make sure you are following the agreement,

(ii) Keep track of what software and documents you download, 

or (iii) Monitor page visits and how you use other features on the website.

We might also get your personal information from our business partners and suppliers, each of whom might have their own privacy policies. We suggest you check out the privacy policies of any other company that gathers personal info, just to be informed.

Security and Storage of Data

In the event of any unauthorised access or breach, we’ll take immediate action to investigate and mitigate the situation, prioritising your security and privacy. Rest assured, we’re committed to continuously improving our security measures and keeping your information safe. If you have any concerns about the security of your data or if you suspect any unauthorized activity, please don’t hesitate to reach out to us. Your trust is crucial to us, and we remain committed to transparent communication and proactive measures to uphold the integrity of your data.

The information collected from your use of the Website is transferred to or stored in Australia location. By providing your personal data, you consent to this transfer, storage, or processing. It’s important to note that Australia may not have the same data protection laws as other countries. While regulations like the General Data Protection Regulation (GDPR) or other data protection laws outside Australia may not directly apply to data transfers or usage on our platform, you still have certain rights. These rights may include:

• Access your personal data and other relevant information covered by this policy.
• Request corrections to any inaccuracies in your information held by us.
• Under website browsing record and data retention laws, request the deletion of your personal data in specific situations.
• Obtain the personal data you have provided to us in a structured, commonly used, and machine-readable format, and in certain cases, transmit this data to another party.
• Object to the processing of your personal data for direct marketing purposes at any time.
• Object to decisions made by automated means, including those that significantly affect you.
• Object to our continued processing of your personal data in certain cases.
• Limit our processing of your personal data in specific situations.
• Pursue damages for any breach of relevant data protection laws.

If you wish to take any of the mentioned actions, please:

• Contact us using the details provided in the “Contact Us” section in our Header/Footer of the website.
• Ensure you provide sufficient information for us to identify you, which may entail verifying your identity and address. At times, we might request one or more identification documents.
• Specify the details of your request, including the information you’re concerned about or the action you’d like us to undertake.

We will keep all the data we gather from your use of the Website for as long as we’re required to under a contract or until you send us a written request to delete your personal information. However, we won’t dispose of any of your personal information if doing so would break any laws or regulations. Your privacy and data security are paramount to us, and we take every measure to uphold these standards.

Information Collected through Automatic Data Collection Technologies

As you navigate through our Sunpark Solar website, we may collect certain information about how you use the site and the device you’re using, including:

• The pages you visit on our site and what actions you take while you’re here.
• Details about your computer and internet connection, like your IP address and the type of browser you’re using.

To enhance your experience, we use “cookies,” which are small files stored on your device. These cookies remember your preferences and help us understand how you use our site. They don’t contain any personal information about you. You can adjust your browser settings to block cookies, but this may limit your access to some parts of our site.

In addition:

• Some features of our site may use Flash cookies to store information about your preferences and actions.
• We may also use web beacons in our website pages and emails to track user engagement and gather statistics. This helps us understand what content is popular and maintain the integrity of our site.

Website User Age

By using the Website, you confirm that you are at least eighteen (18) years old and have the legal authority to enter into agreements on behalf of yourself or your company, if applicable. This ensures that all interactions and transactions conducted on our platform are legally binding and appropriate.

Links

Our Website includes links to other sites. Please note that we’re not responsible for the content or privacy practices of these other sites. We advise our users to be cautious when leaving our site and to review the privacy policies of any site that collects personal information. Your online safety and privacy are important to us, and we want to ensure that you’re aware of any potential risks associated with visiting external websites.

Personal Data

Sunpark Solar is committed to maintaining the accuracy of the personal data you provide. If your personal information changes, you can update it easily by logging into the dealer login on the Website or by contacting us at hello@sunparksolar.com.au. We strive to ensure that your information is up-to-date and relevant to your interactions with us. Additionally, we take the security and privacy of your personal data seriously. Before making any corrections, we’ll take responsible steps to verify your identity, safeguard your privacy, and protect your information from unauthorized access or alteration.

Contact Us

At Sunpark Solar, your thoughts and feedback are essential to us. We’re committed to ensuring your experience with us is positive and transparent. If you have any questions, concerns, or suggestions regarding our privacy policy, please feel free to get in touch. Your input helps us improve and better serve your needs.

You can reach us by phone at +61 1300425510 or via email at hello@sunparksolar.com.au. Our dedicated team is here to assist you and address any inquiries you may have. Your privacy matters to us, and we’re dedicated to providing clear, reliable information to ensure your peace of mind when interacting with our website and services.

Policy Compliance

Sunpark Solar (sunparksolar.com.au) may update our policy occasionally without prior notice. We advise all visitors and users of this Website to check our privacy policies now and then to stay informed about any new practices or changes. Your ongoing use of the Website means you recognize and agree to any adjustments made to the Sunpark Solar (sunparksolar.com.au) privacy policy. 

Should you have any questions or concerns about our policy updates, please don’t hesitate to reach out to us. Your feedback is important to us as we strive to maintain transparency and trust with our users.

Effective – Jan 2024